STANDARD TERMS & CONDITIONS 

Buyer: The individual, company, or entity purchasing goods or services from Fort Knox Security Ltd. 

Conditions: The terms and conditions outlined in this document. 

Contract: Any agreement between the Buyer and Fort Knox Security Ltd for the sale and purchase of Goods or Services. 

Delivery Point: The location where the Buyer collects or receives the Goods. 

Goods: The products or services that the Buyer agrees to purchase from Fort Knox Security Ltd. 

Price: The amount payable for Goods or Services, excluding carriage, VAT, packing, and insurance, as specified in a written estimate or the current price list. 

Seller: Fort Knox Security Ltd, with its registered address at [Insert Address]. 

Working Day: Monday to Friday, excluding bank and public holidays. 

These Conditions apply to all sales of Goods and Services to the exclusion of any other terms unless expressly agreed in writing by both parties. 

No terms from any purchase order, confirmation, or other documents shall form part of the Contract unless explicitly agreed upon in writing by both the Buyer and the Seller. 

A binding Contract is formed only upon the Seller’s written acknowledgment and acceptance of the Buyer’s order. 

The Buyer warrants that all order details are accurate and complete. 

These Terms & Conditions may be updated from time to time. Any changes will be communicated through the company’s website or direct notification to existing customers. 

The Buyer acknowledges that they have entered into the Contract based on their own inspection or knowledge of the Goods, and not solely in reliance on any description provided by the Seller. 

Any drawings, specifications, or promotional materials issued by the Seller are for reference only and do not form part of the Contract. 

The Seller reserves the right to alter specifications where necessary to improve the quality or safety of the Goods. 

Ownership of Goods remains with the Seller until full payment is received. 

Risk of loss or damage to the Goods passes to the Buyer upon delivery. 

All invoices are payable in Pounds Sterling within 14 days of the invoice date. 

No deductions or withholdings may be made by the Buyer without prior agreement. 

Estimates are valid for three months. 

The Seller invoices only the Buyer, not third parties or insurance companies. 

Late payments may incur interest charges as per applicable laws. 

Accepted payment methods include bank transfer, credit/debit card, and other methods as agreed upon. 

Fort Knox Security Ltd warrants that it has the legal right to supply and install security systems. 

All materials and services are provided "as is" without warranties of merchantability or fitness for a specific purpose. 

The Seller is not liable for: 

The Buyer is responsible for routine maintenance and ensuring proper use of the security systems. 

Installation work requires site access at agreed times. A representative must be available at the beginning and end of the project. 

Additional work requested by the Buyer after installation is chargeable. 

Servicing does not guarantee long-term fault prevention but ensures system adjustments and functionality checks. 

Diagnosing faults beyond 30 minutes may incur additional charges. 

The Seller is not responsible for faults caused by external factors, including wildlife, weather, or vandalism. 

The Seller reserves the right to refuse installation or servicing if site conditions are deemed unsafe or unsuitable. 

We charge customers based on mileage and time on-site. 

Mileage is calculated using Google Maps to show the fastest route from us to your location. The current call-out charge is £3.50 + VAT per mile. 

For example, if you're 15 miles from us, the charge will be: 15 miles x £3.50 = £52.50 + VAT. 

Time on-site is charged in 15-minute increments and rounded up to the next segment. A minimum charge of 15 minutes applies. 

The current rate as of 27/02/2025 is £17.50 + VAT per 15-minute segment, and £3.50 + VAT per mile, but these rates are subject to change. 

Due to the nature of the work, it's difficult to provide precise time slots for visits. Our engineers are instructed to contact the next customer when leaving the current job. However, they may not always have phone reception, or they may be only 5 minutes away when they are able to reach you. 

All our engineers are background-checked and DBS cleared to work with vulnerable adults and children. 

Gates will be fitted to open inwards towards the property as standard. 

Cable runs will be taken by the easiest route above ground and on the surface of the walls. 

Gates opening speed may not be adjustable. 

Gates will be fitted with safety devices as required by regulations. 

If a diagnosis cannot be completed within 30 minutes, further authorization will be required for extended diagnosis on a chargeable basis. 

Intermittent faults may require a process of elimination to resolve, and parts cannot be returned if later found to be unnecessary. 

Customers will be charged in advance for parts-only supply or changes to intercom numbers. 

Certain parts are non-refundable if canceled after ordering. 

The first site survey may be free of charge, but additional surveys may be chargeable. 

For large installations requiring multiple engineers over multiple days, access to the property and availability of a decision-maker are required at key points. 

The company requires access to toilet facilities, water, and power during installations. 

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. 

Any disputes shall first be attempted to be resolved through mediation before resorting to legal proceedings. 

In the event that mediation is unsuccessful, disputes shall be resolved in UK courts. 

The Seller will handle all customer data in compliance with UK data protection laws, including GDPR. 

The Buyer’s personal data will not be shared with third parties except where necessary to fulfill contractual obligations. 

The Buyer has the right to request access to and correction of personal data held by the Seller. 

This document is subject to periodic review and updates. Please ensure you are referring to the most recent version. For inquiries, contact Fort Knox Security Ltd at ella@fortknoxsecurity.co.uk.